DELIVERY



when will I get it?



FREE DELIVERY

 
 
Valid on orders over R1250 to main city centers (excluding townships & post boxes).
Orders under R1250 will incur a courier fee calculated at checkout.

PLEASE NOTE:
Furniture ships flatpack and may require self-assembly.
You have the option to upgrade to the installation service at an additional
charge which will be indicated at product level (Gauteng, DBN, and CT only).
 
 

SHIPPING TIMES

 
 
Orders ship directly from our JHB warehouse and/or from suppliers which make to order across SA.
Items are not necessarily consolidated and may arrive at different times.
In Stock products: 3-7 working days via courier and 5-10 working days if ordering the assembly service (Gauteng, Durban & Cape Town only).
Made To Order products: +- 3-8 weeks manufacturing lead time. There-after 2-7 days courier delivery to your home.
Special Order products: These items are imported especially for you in 6-12 weeks.
Transit time is in business days (excludes Saturdays, Sundays, and Holidays).
Please allow additional time for orders shipping outside the main city centers.
Delivery hours are between 9-5 Monday to Friday..
 
Shipping quotations may be increased if:

a) the courier/installers have to collect or deliver the goods above a second floor unless they have agreed to do so in writing;
b) the courier/installers supplies extra services at the Customer’s request;
c) the stairs, lifts or doorways at which the courier/installers must uplift or deliver the Customer’s goods are inadequate for easy delivery or the road or approach are unsuitable for their vehicles, unless the Customer advised us in writing of these problems before we prepared the quotation.
d) the room is not cleared for delivery to take place
CLM Home assumes no liability for orders shipped to incomplete or incorrect shipping addresses supplied by the customer. Any additional fees for such orders will be the responsibility of the customer. If a package is refused upon delivery, the customer will be responsible for all shipping charges incurred for the return of the item. Charges will be applied to any refund due to refusal.
 
 
 
 

SHIPPING ADDRESS

 
 
 

Deliveries will take place to the shipping address provided at the time of payment of the order. It is the responsibility of the Customer to ensure that the shipping address is correct at time of placing and making payment for the Order.

While we may assist the customer wherever possible, we take no responsibility for any changes that the Customer may make to the shipping address or any resultant losses, damages or delays.

 
 
 

STORAGE

 
 
 

Shipment will take place once payment is received, and products are in stock and available. The standard delivery times apply:

Shipping: 3 to 7 Working Days

Assembly: 5 to 10 Working days

 

PLEASE NOTE: Orders may not be stored at our warehouses.

Any request by the Customer for a Courier Company to hold back delivery for longer than the stated shipping times above is at the sole risk and responsibility of the Customer. We will not be liable for any losses or damages, because of said arrangement. Should such a request be made to the Courier Company we will regard the order as delivered and the 7 day Returns Policy will come into effect at said date of such arrangement