RIGHT TO CANCEL:
You are entitled to return your order within 7 days of the goods having been delivered to you.
- We will refund you in full within 14-21 days less the transport costs (round trip – outgoing and incoming) which will be deducted from your refund. Please note that this may differ from your original invoice as we offer free shipping on completed sales and sometimes subsidise, discount or absorb additional costs.
To log a return: please contact our Orders Department: email@example.com
- ALL returns are subject to pre-approval on a case-by-case basis.
- No products can be returned to CLM Home showrooms.
- Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING. Items not returned in their original packaging will incur a 5% repackaging fee surcharge. You will receive a full refund of the purchase price within 14 days of the date of cancelling this agreement less shipping fees in both directions
- Products which are made to order are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
- As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.
- Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name on the waybill.
- Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
- Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging.
- Any approved returns will be shipped via our couriers free of charge. We will take responsibility for booking the collection with our couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
- If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.