Shipping policy
FREE DELIVERY*
Valid on orders over R1250 to main city centers (excluding townships & post boxes).
Regional areas will incur an additional shipping surcharge.
Orders under R1250 will incur a courier fee calculated at checkout.
PLEASE NOTE:
Furniture ships flatpack and may require self-assembly.
You have the option to upgrade to the installation service at an additional
charge which will be indicated at product level (Gauteng, DBN, and CT only).
MAIN CITIES INCLUDE:
Bloemfontein
Cape Town
Durban
East London
George
Isando
Johannesburg
Port Elizabeth
Pretoria
Polokwane
SHIPPING TIMES:
Orders ship directly from our CT or JHB warehouse and/or from suppliers across SA. Items are not necessarily consolidated and may arrive at different times.
In Stock products: 3-7 working days via courier and 5-10 working days if ordering the assembly service.
Made To Order products: +- 3-8 weeks manufacturing lead time. There-after 2-7 days courier delivery to your home.
Transit time is in business days (excludes Saturdays, Sundays, and Holidays). Please allow additional time for orders shipping outside the main city centers. Delivery hours are between 9-5 Monday to Friday.
Please note that orders are only activated once we have received confirmation of your payment and the payment has cleared (If you pay by cheque the order can only be placed 10 working days later once the cheque has cleared.) The manufacturing time is calculated from payment clearance date.
Shipping quotations may be increased if:
a) the courier/installers have to collect or deliver the goods above a second-floor unless they have agreed to do so in writing;
b) the courier/installers supplies extra services at the Customer’s request;
c) the stairs, lifts or doorways at which the courier/installers must uplift or deliver the Customer’s goods are inadequate for easy delivery or the road or approach are unsuitable for their vehicles unless the Customer advised us in writing of these problems before we prepared the quotation.
d) the room is not cleared for delivery to take place